Case study – how data seeding is used for process validation
A well-known telecommunications company implemented our tracking services to identify gaps in delivery of its national phonebook. The process assurance service helped identify specific areas where distribution had failed. As an independent assessor, DQM GRC was able to help the client’s operational team in providing data and information relating to delivery performance and therefore managing supplier performance. The data statistics supplied by DQM GRC were also used to support dialogues with advertisers to enable a robust defence of any criticisms of the quality and timeliness of the product delivery and ultimately to support the increase of advertising sales.