Rated ‘world class’ by our customers
We asked our customers to rate different aspects of our service from 1–10 using the Net Promoter Score method. Analysing how many were “promoters” versus “detractors” produced a score between -100 and 100. Our average score was 72, putting us in the ‘world class’ category.
We’d like to thank our valued customers for their feedback, which covered the handling of the enquiry, the consultant’s availability and knowledge, the project timeline and whether they would recommend us to a friend or colleague. These are just a few of the positive comments we received:
“It is our 3rd time through the process, we certainly see the value and consider DQM a partner in our journey to striving for excellence.”
“Good, Efficient and Great service from DQM.”
“I've worked with DQM GRC for over 10 years and during that time have always found the team are positive, thorough and flexible. Adapting to both our operational and financial challenges as they arise.”