Rated ‘world class’ by our customers

We asked our customers to rate different aspects of our service from 1–10 using the Net Promoter Score method. Analysing how many were “promoters” versus “detractors” produced a score between -100 and 100. Our average score was 72, putting us in the ‘world class’ category.

We’d like to thank our valued customers for their feedback, which covered the handling of the enquiry, the consultant’s availability and knowledge, the project timeline and whether they would recommend us to a friend or colleague. These are just a few of the positive comments we received:

“It is our 3rd time through the process, we certainly see the value and consider DQM a partner in our journey to striving for excellence.”

“Good, Efficient and Great service from DQM.”

“I've worked with DQM GRC for over 10 years and during that time have always found the team are positive, thorough and flexible. Adapting to both our operational and financial challenges as they arise.”

Services for clients from multinational corporations to family-run enterprises

GDPR Gap Analysis

Find out what you're doing right and where you could improve. Our GDPR Gap Analysis is a robust assessment of your GDPR (General Data Protection Regulation) compliance levels using our proprietary GDPR RADAR™ tool.

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EU-US Data Transfer Assessment and Action Plan

Do you have everything in place to keep data flowing between Europe and the US? Our consultants can help you work through the European Data Protection Board's requirements and make sure you are complying with the law.

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Supply Chain Audit

Our specialist auditors will build an audit plan designed to monitor how your suppliers and processors comply with their legal and contractual obligations.

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Process assurance

Our data seeding team will work with you to design a programme to test the risks and controls in your data driven processes. Follow your user journey from end-to-end.

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Why our clients choose us

Royal Mail Data Services have been working with DQM GRC since 2003. The integrated governance service they provide to us is invaluable in the fight against data misuse and the protection of our valuable data assets. The DQM Team always go the extra mile required to exceed our expectations. We consider them a valuable extension to our knowledgeable team and a trusted partner.

Paul Davison Head of Royal Mail Data Services

The DQM GRC consultancy team were both highly knowledgeable and easy to work with and had the ability to operate at all levels in CRUK. I wouldn’t hesitate in recommending them to work on Data Capability Consultancy assignments.

Barry Eaton Head of Data, Cancer Research UK

DQM GRC initially conducted a GDPR readiness review which highlighted a number of areas the team at Pearson needed to work on to be ready for GDPR. Since the review they have been supporting us on site with our data mapping and Records of Processing. We have found their team to be supportive and helpful which has enabled us to move forward with our overall GDPR plan.

Stephen McCartney EU Director of Privacy, Pearson

We have worked with DQM GRC for many years and have always found them to be professional, pro-active and efficient. The output we receive is high quality and the process is always seamless from our point of view.

Andrew Bridges Data Quality and Governance Manager, The Read Group

DQM GRC have really helped not only us to prepare for GDPR in relation to the work we do but also contributed towards its wider organisational ownership. As a result there is a growing sense of confidence and a diminishing sense of panic!

Stephen Sibbald Country Director, UK Office, World animal Protection

The Royal Mail Address Management Unit values the role that DQM plays in providing independent and accurate measurement of the quality of the data in our Postcode Address File. Having an independent set of eyes reporting back to us helps us to refine our processes to enhance the product for our customers.

Ian Evans Head of AMU Product & Licensing, Royal Mail Address Management Unit