Data subject rights testing
Under the GDPR, individuals have the right to access their data and request that it is rectified, erased or that the ways it is processed are restricted. This is commonly known as a data subject rights request. The law puts the onus onto the organisation to recognise these requests and respond to them appropriately, regardless of how the request is made.
We will interact with your organisation in planned ways and then make data subject rights requests by different methods agreed with you. We will then track the request to understand:
- Whether it is recognised as a rights request and the appropriate process triggered
- Whether the process is followed correctly
- Whether all the data in scope of the request is accessed, requested, restricted or erased as appropriate
- Whether the process happens within mandatory time frames and/or your internal SLAs
At the end of the process you will receive a report setting out our findings and, where appropriate, making recommendations for improvements.
Sales process testing
It is essential that your sales teams treat customers fairly and that your target market has confidence in your approach.
We will interact with your organisation in planned ways to test your inbound and outbound sales processes to test:
- Whether your sales teams place all the outbound sales calls allocated to them
- Whether your sales teams follow your sales processes correctly
- Whether your sales teams recognise signs of vulnerability and respond appropriately
- Whether your sales teams treat people fairly and in accordance with your brand values.
At the end of the process you will receive a report setting out our findings and, where appropriate, making recommendations for improvements.